Frequently Asked Questions

Orders:


I need help in placing an order.


To place an order, please follow these steps:

  1. Select Item(s)

- After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

  1. Review Item(s) in Cart

- If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

  1. Check Out

- Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

  1. Confirm Order

- After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

Note: If this doesn’t answer your question, please contact us and a member of our team will be in touch shortly.

I want to place an order without creating a Lilo account.


You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.

Note: If this doesn’t answer your question, please contact us and a member of our team will be in touch shortly.

I want to know what payment methods I can use.


We accept Credit Card payments through our secure payment gateway. We currently accept:

  • Visa, Mastercard
  • Apple Pay
  • Google Pay

I need help because my credit card keeps being rejected.


If your credit card is not working with our checkout process, please first check the following:

  • You entered the information correctly.
  • Your address that you used matches the one that you have on file.
  • You have not reached your credit limit.
  • Your card has not expired.

What to do now?

Double-check that you've entered all your information correctly. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.

Note: If this doesn’t answer your question, please contact us and a member of our team will be in touch shortly.

I want to know the status of my order.

 

If you have placed an order on our website, you can always check the status of your order by logging into your customer account.

  1. To log in to your account, click this link and enter your username and password.
  2. Once logged in, you will see a listing of your most recent orders under "Order History."
  3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Number here as well.

We ship orders Monday through Friday, excluding holidays.